Personal Financial Counselor, Assignment Ready Counselor, Tennessee

Magellan Health • Chattanooga, TN

1d • Onsite

About The Position

This position provides coverage in short-term, surge, and on-demand situations resulting from military needs, such as post-deployment events or covering existing assignments for absent counselors. The primary responsibilities include delivering comprehensive personal financial counseling services to military service members and their families at military installations. These services encompass one-on-one counseling, consultations with commanders or other providers, conducting briefings and presentations, and offering referral resources. The counselor will collaborate closely with installation and military branch Points of Contact (POC) to ensure the program aligns with its scope and meets installation needs. Key duties involve assisting service members in creating spending plans for extended absences, developing and distributing informational financial materials, and coordinating/publicizing a variety of Personal Financial Management classes/workshops covering topics across the military lifecycle, including arrival at first duty station, pre- and post-deployment, and personal/career events as outlined in DoDI 1322.34. The role also requires responding to requests for age-appropriate classes or seminars and possessing the skills to effectively utilize virtual counseling or other electronic communication methods (web-based, secure online chat, video-based communications, secure video teleconference) when authorized by the OSD FINRED Program office. The counselor is responsible for managing duty to warn situations according to Department of Defense (DoD) protocol, communicating with leadership, participating in regular individual and group supervision to share trends and issues, and engaging in in-services/training, quality improvement committees, or other assigned contract activities. Employees must also understand, comply with, and attest to security responsibilities and controls unique to their position, adhering to all applicable legal, regulatory, contractual requirements, and internal policies and procedures.

Requirements

• Bachelor's degree required. May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree. May consider applicants with a high school diploma plus 6 years' experience in lieu of a bachelor's degree.
• 3+ years of financial counseling experience.
• Must be a U.S. citizen.
• Speak fluent English.
• If required by the contract, must be bilingual in English and Spanish.
• Be able to obtain a favorably adjudicated Tier 2 investigation.
• Must be able to pass the Congressionally Mandated Disclosures for Organizational Conflicts of Interest (OCI) process.
• Must have one of the following certifications: Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC).
• Valid Driver License in State.

Responsibilities

• Provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent.
• Provide the full breadth of personal financial counseling services to military service members and their families at military installations.
• Provide one-on-one counseling, consultation with a commander or with another provider or staff, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session.
• Work closely with the installation and military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the installation.
• Provide personal financial counseling and management services directly to service members and their families.
• Assist service members in establishing a spending plan for extended absences.
• Develop and make available informational financial materials to service members and families.
• Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops, e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34.
• Respond to requests for age-appropriate classes or seminars.
• Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer.
• Manage duty to warn situations according to Department of Defense (DoD) protocol.
• Communicate with leadership and participate in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
• Participate in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate.
• Understand, comply with and attest to the security responsibilities and security controls unique to their position.
• Comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Benefits

• May be eligible for short-term incentives.
• Comprehensive benefits package.
• Broad range of health, life, voluntary and other benefits and perks that enhance physical, mental, emotional and financial wellbeing.
• Professional growth and development.
• Total health and wellness.
• Rewards and recognition.
• Employee unity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees