Personal Financial Associate

Highmark Credit Union•Rapid City, SD

23h•Onsite

About The Position

A key component of this PFA position is to identify the needs of each member you assist and suggest the credit union products and services that will improve their financial life. In addition, assists members and potential members with their financial needs, opens and closes membership accounts, savings and checking accounts, processes account transactions, resolves problems, provides assistance and information regarding products and services in-person or by telephone, mail, email, or other electronic means. Our Mission is “To educate and inspire our Highmark family so that all can achieve success.” The PFA I plays a key role in bringing this mission to life by ensuring every interaction is welcoming, educational, and solution driven.

Requirements

Associate’s degree in business or finance (or equivalent experience) and 6 months of experience performing essential functions as they relate to the financial services industry
Knowledge of standard business practices
Knowledge of Credit Union services and products including the legal and regulatory requirements
Demonstrated analytical and problem-solving skills
Must pass required background check

Nice To Haves

Financial Services Knowledge
Consumer Lending & Credit Analysis
Account & Transaction Processing
Regulatory & Compliance Knowledge
Risk Management & Fraud Prevention
Sales & Business Development
Cash Handling & Accuracy
Problem Solving & Decision-Making
Communication & Interpersonal Skills
Confidentiality & Data Security
Attention to Detail
Teamwork & Collaboration
Technology & Digital Banking
Community Engagement
Ethical & Professional Conduct

Responsibilities

Assists members and potential members with their financial needs, opens and closes membership accounts, savings and checking accounts, processes account transactions, resolves problems, and provide assistance and information regarding products and services in-person or by telephone, mail, email or other electronic means.
Identifies cross-sell opportunities and cross-sells services by presenting and explaining Credit Union products and services.
Serves as a liaison between the member and the credit union in providing account information and a variety of transaction services to members.
Opens and closes membership accounts, savings and checking accounts, processes certificate of deposit transactions including renewals, and provides other assistance to members as needed.
Processes requests for share transfers, loan payments, share withdrawals, check requests, line of credit advances, loan applications and other documentation necessary for completing loan files, funding approved loans, typing adverse action letters, maintaining lending department files.
Approves loans up to $35,000 with Tier 1 lending authority.
Performs collection actions on delinquent loans.
Ensures appropriate records are maintained and required reports are prepared.
Other duties as needed to drive the vision, mission and values of Highmark CU.
Effectively plan, organize workload, and schedule time to meet the demands of the position.
Fulfills service promises to all people.
Work in a cooperative and professional manner with Highmark CU staff.
Treat all Highmark CU members and potential members with dignity and respect at all times.
Exemplify excellent customer service with all members, potential members and staff.
Consistently demonstration respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation, and/or personalities.
Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
Maintain and ensure organizational privacy and confidentiality.
Be self-directed and take proactive initiative to assist others.
Embrace modes of appearance and attire that reflect a professional presence.