Personal Concierge - The Waldorf Astoria New York
About The Position
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Personal Concierge to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
Requirements
- Prior experience as a Concierge in New York City is required, ideally within a prestigious luxury hotel.
- A proven ability to provide exceptional, personalized service to VIPs and high-profile guests.
- Expertise in researching guests' preferences and crafting customized itineraries based on their individual needs and desires.
- Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
- A commitment to delivering service that meets and exceeds Forbes 5-Star standards.
- Excellent communication and interpersonal skills, with the ability to build lasting relationships with guests.
- A proactive approach, anticipating guest needs and delivering anticipatory service.
Responsibilities
- Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
- Assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision.
- Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
- Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
- Responding to special requests, including arrangements for medical services, childcare, and personalized gifts.
- Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
