Personal Care Team Lead - Salt Lake County

Rocky Mountain Care Group•Woods Cross, UT

1d•Onsite

About The Position

The Personal Care Team Lead is responsible for planning, organizing, developing, and directing the overall operations of the personal care program. This role involves managing personal care staff, handling office duties, and driving marketing and growth in the assigned area. The Team Lead interprets and communicates policies, monitors staff practices, and participates in admission decisions and in-person admissions. Key responsibilities include managing visits with nurse assessments, recertifications, authorizations, billing, payroll, and Medicaid eligibility verification. The role also involves participating in weekly management meetings, scheduling and preparing monthly employee staff meetings for continuing education and team building, evaluating work performance, and ensuring quality care and client satisfaction. Additionally, the Team Lead oversees schedules, communicates changes, participates in recruitment, hiring, and termination, conducts in-service education, and promotes teamwork. Direct aide care may be provided as needed, and all clients must be treated with dignity and respect. The Team Lead may also cover aide responsibilities during staffing shortages and must maintain a professional appearance.

Requirements

Must be a supportive team member.
Ability to make independent decisions.
Self-motivated and organized.
Leadership and supervisory ability.
Willingness to work harmoniously with and supervise other personnel.
Ability to follow oral and written instructions.
Patience, tact and willingness to deal with difficult clients and staff.
Comfortable with face-to-face marketing.

Responsibilities

Planning, organizing, developing and directing overall operations of the personal care program.
Managing personal care staff and office duties.
Marketing and growth of assigned area.
Interpreting and communicating policies and procedures to staff.
Monitoring staff practices and implementation.
Participating in admission decisions and performing in-person admissions.
Managing visits with nurse assessments and recertifications.
Handling authorizations, billing, payroll tasks, and verification of Medicaid eligibility.
Participating in weekly management team meetings.
Scheduling and preparing monthly employee staff meetings.
Providing continuing education and team building with aides.
Evaluating work performance of all aide personnel and implementing discipline.
Ensuring delivery of compassionate quality care and supervision of aides.
Overseeing schedules and communicating changes with patients and staff.
Participating in the recruitment, hiring and termination of staff.
Conducting new hire orientation and onboarding follow up with HR.
Performing in-service education to ensure staff is competent.
Promoting teamwork, mutual respect, and effective communication.
Providing direct aide care as necessary.
Treating all clients with dignity and respect.
Taking on responsibility of an aide when there are staffing shortages.
Maintaining a professional appearance.