Pcsp

Ascentria Care Alliance Careers • Concord, NH

33d • Onsite

About The Position

The Personal Care Support Companion (Pcsp) is responsible for completing new employee orientation within 60 days of hire. This role involves working an assigned schedule as directed by the consumer, demonstrating strong time management skills, and ensuring punctuality for scheduled work appointments. The Pcsp must adhere to Health Insurance Portability and Accountability Act (HIPAA) privacy policies and procedures, maintaining the confidentiality of all information related to clients, families, and employees. The position requires following standards for health and safety as outlined in the Ascentria “Consumer Site and Home Safety Checklist” and working within approved hours without overages. The Pcsp will utilize the phone-in timecard system and communicate with their supervisor within 24 hours regarding consumer and administrative issues. Attendance at scheduled meetings with the Regional Care Coordinator and completion of all required trainings by deadlines with minimal supervision are also key responsibilities. The role includes attending the annual In-Home Care Appreciation Event and demonstrating the ability to handle conflict and difficult situations using proper interpersonal skills and de-escalation techniques. A daily understanding of Ascentria’s Ethics Statement and professional boundaries, as per Ascentria training, is essential.

Requirements

• HIPAA privacy policies and procedures knowledge
• Ability to maintain confidentiality
• Knowledge of Ascentria “Consumer Site and Home Safety Checklist” standards
• Proficiency in phone-in timecard system
• Timely communication with supervisor (within 24 hours)
• Ability to attend scheduled meetings
• Ability to complete required trainings by deadlines with minimal supervision
• Ability to deal with conflict and/or difficult situations
• Interpersonal skills
• De-escalation techniques
• Understanding of Ascentria’s Ethics Statement
• Understanding of professional boundaries

Nice To Haves

• Strong time management skills
• Punctuality for scheduled work appointments

Responsibilities

• Complete New Employee Orientation within 60 days from date of hire.
• Work assigned schedule directed by the consumer.
• Demonstrate strong time management skills and be on time for scheduled work appointments.
• Adhere to the Health Insurance Portability and Accountability Act (HIPAA) privacy policies and procedures.
• Maintain confidentiality of all information pertaining to clients, families and employees.
• Follow standards for health and safety according to the Ascentria “Consumer Site and Home Safety Checklist”.
• Work within the approved hours without overages.
• Demonstrate and utilize proper use of phone-in timecard system.
• Communicate with supervisor in a timely manner (within 24 hours) regarding both consumer and administrative issues.
• Attend scheduled meetings with Regional Care Coordinator.
• Complete all required trainings by deadlines with minimal supervision.
• Attend annual In-Home Care Appreciation Event.
• Demonstrate ability to deal with conflict and/or difficult situations by executing proper interpersonal skills and de-escalation techniques.
• Demonstrate on a daily basis a full understanding of Ascentria’s Ethic’s Statement.
• Demonstrate clear understanding of professional boundaries at all times according to Ascentria training.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed