Personal Care Management Skills Trainer

Tempus Unlimited•Woburn, MA

9d•Hybrid

About The Position

A community-based Personal Care Management Skills Trainer for the Personal Care Attendant Program educates consumers on how to successfully manage their consumer-directed hands-on care. The Personal Care Management Skills Trainer will also be primarily responsible for other skills training department-wide tasks and processes. This Personal Care Management Skills Trainer will cover the Woburn area of Massachusetts and up to a 60-mile radius of their home address. This is a full-time position, 35 hours a week, Monday - Friday, 8:30 am to 4:30 pm. Travel is required, covering a 60-mile radius of the home address. A valid driver's license and a reliable vehicle are necessary for travel throughout the assigned service area. Mileage reimbursement is provided. There is a 2-day orientation in Stoughton (in-person) and 3 weeks of in-person training in Stoughton.

Requirements

Excellent communication, organizational, and writing skills.
Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
Must have a valid driver's license.
Must have reliable vehicle to travel throughout assigned service area.

Nice To Haves

Bilingual English preferred in any languages.
Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
Experience or education in teaching or counseling is helpful.
Knowledge of community resources and social service systems is beneficial.

Responsibilities

Follow-up on assigned functional skills training in a timely manner as determined by contract.
Assess consumers and/or surrogate ability to manage PCA services.
Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
Maintain confidentiality in all consumer-related issues.
Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
Demonstrate a commitment to the Independent Living philosophy of consumer control.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
Complete and track assigned referrals and intake documentation.
Complete and track Service Agreements and Assessments for re-evaluations.
Complete and track supportive documentation for intakes and re-evaluations as needed.
Return all phone calls from surrogates and consumers within 72 business hours.
Work within policies to complete and submit internal requirements: Progress Notes, Dayforce, Outlook Schedule, Mileage and Expense Forms.
Return all required email communications within 48 business hours.
Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers.
Provide training and ongoing support for EVV.
Address major problems requiring skills training.
Provide consumer status updates.
Conduct Intake, Quarterly and Annual Reviews.
Perform other duties as assigned by the Skills Trainer Supervisor.