Worcester MA Personal Care Management Skills Trainer

Tempus Unlimited•Worcester, MA

20d•Hybrid

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. A community-based Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers and surrogates if applicable on how to successfully manage their consumer-directed hands-on care program. The Skills Trainer will also be primarily responsible for other skills training department-wide tasks and processes. The Personal Care Management Skills Trainer will cover the Worcester, Massachusetts area including up to a 60-mile radius from your home address.

Requirements

Must have a valid driver's license
Must have reliable vehicle to travel throughout assigned service area
Excellent communication, organizational, and writing skills.
Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
GED or High School Diploma required.

Nice To Haves

Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
Experience or education in teaching or counseling is helpful.
Knowledge of community resources and social service systems is beneficial.
Bilingual English preferred in all languages

Responsibilities

Follow-up on assigned functional skills training in a timely manner as determined by contract.
Assess consumers and/or surrogate’s ability to manage PCA services.
Train consumer and/or surrogate with the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
Maintain confidentiality in all consumer related issues.
Attend in-person or virtual trainings and meetings as requested by Supervisor or Manager, including monthly 1-1 meetings with your supervisor.
Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
Demonstrate a commitment to the Independent Living philosophy of consumer control.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC) within 24 business hours.
Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
Assigned referrals and intake documentation
Service Agreements and Assessments for re-evaluations
Supportive documentation for intakes and re-evaluations as needed
Return all phone calls from surrogates and consumers within 72 business hours
Work within policies to complete and submit internal requirements:
Document administrative and communication progress notes in real time.
Document visit and travel progress notes within 48 business hours.
Complete 10-12 in person home visits per week.
Complete and submit skills training paperwork within 48 business hours.
Verify and approve Dayforce timecard daily.
Update Outlook calendar daily.
Provide a weekly productivity report as requested by immediate supervisor.
Use TripLog when traveling to conduct any in person home visit or any business-related travel including office.
Submit mileage and expense forms by the 15th of each month.
Return all required email communications within 48 business hours.
Follow up with Supervisor and/or any other department on requests for skills training and tracking reports:
Non-billing, overbilling, overtime and ineligible consumers.
Provide training and ongoing support for EVV.
Provide Issue Focus training as requested.
Consumer status updates.
Pending Intake, Quarterly, Surrogate Change and Annual Reviews.
Perform other duties as assigned by the Skills Trainer Supervisor or Management.