Personal Care Community Liaison

Jet Health Inc•Englewood, CO

2d•Hybrid

About The Position

Klarus Home Health is seeking a dedicated and skilled Personal Care Community Liaison for their Denver, CO personal care office. The Personal Care Community Liaison is responsible for ensuring high-quality personal care services in the field while supporting community outreach and referral development. This role partners closely with caregivers, clients, case managers, and community organizations to deliver exceptional care, maintain compliance, and strengthen community relationships. The ideal candidate is organized, compassionate, professional, and comfortable balancing field supervision with relationship-building and outreach activities.

Requirements

Experience in home care, healthcare, or personal care services required
Supervisory or leadership experience preferred
Strong communication, organizational, and customer service skills
Ability to work independently and manage multiple priorities
Knowledge of Medicaid, personal care services, EVV, and state regulations preferred
Proficiency with Microsoft Office, email, and electronic documentation systems
Valid driver’s license, reliable transportation, and proof of insurance required
Ability to travel locally for field visits and community outreach
Ability to sit, stand, bend, and lift up to 25 pounds as needed
Ability to safely enter client homes and community settings

Nice To Haves

Positive, professional, and compassionate demeanor
Strong relationship-building and communication skills
Client-focused mindset with a commitment to quality care
Problem-solving ability and adaptability
Team-oriented with a high level of accountability

Responsibilities

Conduct client supervisory visits, reassessments, and in-home quality assurance visits
Monitor caregiver performance, including professionalism, punctuality, and documentation compliance
Provide caregiver coaching, training, and performance support as needed
Ensure care plans are followed, and client needs are met
Identify and report changes in client condition, safety concerns, or service issues
Assist with investigations related to complaints, incidents, or missed visits
Maintain compliance with state regulations, agency policies, and EVV requirements
Participate in on-call or after-hours support as assigned
Collaborate with scheduling, intake, leadership, and caregivers to address client needs
Assist with caregiver introductions, client transitions, and new service starts
Support client and caregiver retention through proactive follow-up
Ensure timely completion of required documentation and supervisory tasks
Maintain accurate and up-to-date records within agency systems
Build and maintain relationships with referral sources, including healthcare providers, assisted living facilities, hospitals, and case managers
Conduct regular outreach and follow-up with community partners
Represent the organization at community events, meetings, and networking opportunities
Support marketing initiatives to drive brand awareness and referral growth
Track outreach activities and provide updates to leadership