Personal Banking Supervisor

Gate City Bank•Mayville, ND

22h•Onsite

About The Position

Join the Gate City Bank Team at Mayville! Are you ready to make a difference in the financial lives of others while growing your career? At Gate City Bank, we’re looking for enthusiastic and customer-focused professionals to join our dynamic team. Here, we don’t just offer jobs—we offer a chance to thrive.

Requirements

Associates degree in Business, Finance, Accounting, or related field desired.
2-5 years of related experience; or equivalent combination of education and experience.
Strong oral and written communication skills.
Interpret and use data for decision making.

Responsibilities

Directly supervise savings employees in the office by providing coaching, motivation, and recognition.
Assist the office leadership with goal setting to achieve Bank goals.
Provide input at savings meetings and shares ideas in developing and maintaining savings products and services.
Conduct regular staff meetings, assuring that staff is engaged.
Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Open various new accounts, process necessary information, and educate the customers as to services/products available.
Interview lending customers to obtain financial history.
Analyze information and sell customers on the products and services that best meet their needs.
Prepare personal loan applications completely, accurately, and in accordance with Federal guidelines and the Bank’s policies and procedures.
Consistently inform and sell customers on credit life and disability insurance and GAP insurance.
Use every customer contact as an opportunity to advise customer about additional services or programs that may benefit them.
Provide overall direction, coordination, and evaluation of Personal Banking.
Carry out supervisory responsibilities in accordance with the Bank’s policies, procedures, and applicable laws and regulations.
Leverage the strengths of the team members, help clarify roles and responsibilities, and develop and implement training and development in order to maximize and reach optimal individual and Bank goals.
Interview, hire, and train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.
Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.