Personal Banking Representative I - Cherry Creek

Alpine Bank•Denver, CO

3d•Onsite

About The Position

The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative. This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. It requires regular and reliable on-site attendance.

Requirements

A customer service oriented individual with excellent written and verbal communication skills.
Problem solving and analytical ability.
Good time management skills.
Ability to manage multiple tasks in a fast-paced environment.
Works well in a team environment.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Understanding and application of banking compliance regulations.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
Some customer service experience a plus.
An entry-level position requiring little or no banking experience.
Previous cash handling and/or customer service experience preferred.

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools.
Proficiency in deposit processing duties including cash handling and cash drawer balancing.
Uses numerous software applications to accomplish daily tasks with minimal errors.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Completes New Accounts training; opens and maintains consumer and bank accounts for Alpine Bank customers.
Demonstrates proficiency in operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
Generates correspondence to secure additional customer information to resolve customer concerns.
Performs other duties as assigned.