Personal Banking Rep

Beacon Bank•Providence, RI

9d•$20 - $29•Onsite

About The Position

The Personal Banker Representative serves as a primary point of contact for clients, providing exceptional service while educating customers on a wide variety of personal and business banking products. Build and maintain customer relationships, perform outreach to prospects and the community, while ensuring compliance with all banking regulations and internal policies.

Requirements

High school diploma or equivalent required.
Minimum one year of sales or banking experience preferred.
Proven experience in a goal-oriented sales or customer service environment.
Knowledge of bank products, services, and operating procedures.
Excellent oral and written communication skills.
Detail-oriented with strong organizational and time management skills.
Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
Cash handling experience preferred.
Notary or other licensing as required.
Superior customer service and sales skills.
Strong communication and interpersonal skills.
Ability to identify customer needs and make appropriate recommendations.
Ability to prioritize workflow, multi-task, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused.
Ability to analyze situations and solve complex issues.
Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
Educate and assist customers with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
Participate in internal sales and referral programs to achieve individual and branch goals.
Engage in outbound business development, including prospecting and community involvement.
Support bank-wide initiatives and contribute to the overall success of the bank.
Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.
Perform customer service and maintenance transactions.
Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
Act as a deterrent to robbery and fraud by adhering to procedures.
Provide backup support to branch management and participation in team meetings.