Personal Banking Associate
About The Position
The Personal Banking Associate is the ambassador for new members to Alterna, handling all walk-in requests and referrals to the sales team. The incumbent must quickly and efficiently probe to uncover and assess the overall needs of all members at every contact and identify opportunities for cross-selling and up-selling. They will meet the needs of mass market members by providing appropriate education, advice, products, and services. They will also identify members with more complex needs and refer them to the appropriate branch partner. The Personal Banking Associate contributes to the team's sales plan through effective assessment of members' financial needs and providing product and service solutions to satisfy primary needs. They proactively promote, up-sell, and deliver a full range of banking products and services, primarily dealing with member-initiated contact (walk-ins, emails, inbound calls, faxes).
Requirements
- Post-secondary education coupled with a minimum of 2 years of experience in a sales industry or equivalent experience.
- Proven sales experience.
- Knowledge of investments, loans; basic knowledge of mortgages.
- Working knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needs.
- Sound knowledge of various computer applications such as Excel, Word, etc.
- Good problem-solving skills sufficient to identify, analyze, and resolve basic member issues/problems.
- Excellent interpersonal and communication skills.
Nice To Haves
- Financial Services Industry experience.
- Experience in providing credit solutions.
Responsibilities
- Follow all sales and service processes.
- Meet sales targets by delivering products and services that satisfy the members’ primary need.
- Probe to uncover additional needs to cross-sell and up-sell at every member interaction.
- Provide education and advice to members on basic transactional banking and less complex investment and credit situations.
- Identify and refer high value or high potential members to appropriate staff.
- Maximize growth and retention through opportunity spotting.
- Attend and actively partake in branch meetings, huddles, sales initiatives, and campaigns.
- Be available for all walk-in traffic and other member-initiated contact.
- Act to address on-the-spot referrals from the MSR team.
- Meet voice mail/call handling guidelines. Respond to members within 4 hours.
- Maintain a solid working knowledge and understanding of all products and services offered and keep up to date with procedural changes including new accounts, investments, loans, and mortgages.
- Be proficient in the use of sales and service tools to support member interactions.
- Identify and set a personal development plan and complete set activities.
- Actively participate in regular weekly goal-setting meetings and coaching sessions.
- Be compliant with anti-money laundering guidelines and other compliance and regulatory guidelines.
- Perform other duties as assigned.
Benefits
- Total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
