Personal Banking Associate
About The Position
The Personal Banking Associate is the ambassador for new members to Alterna, handling all walk-in requests and referrals to the sales team. The incumbent must quickly and efficiently probe to uncover and assess the overall needs of all members at every contact, identifying opportunities for cross-selling and up-selling. They will meet the needs of mass market members by providing appropriate education, advice, products, and services. Additionally, they will identify members with more complex needs and refer them to the appropriate branch partner. The Personal Banking Associate contributes to the team’s sales plan through effective assessment of members’ financial needs and providing product and service solutions. They proactively promote, up-sell, and deliver a full range of banking products and services, primarily dealing with member-initiated contact (walk-ins, emails, inbound calls, faxes).
Requirements
- Post secondary education coupled with a minimum 2 years experience in a sales industry or equivalent experience
- Proven sales experience
- Knowledge of investments, loans; basic knowledge of mortgages
- Working knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needs
- Sound knowledge of various computer applications such as Excel, Word etc
- Good problem-solving skills sufficient to identify, analyze and resolve basic member issues/problems
- Excellent interpersonal and communication skills
Nice To Haves
- Financial Services Industry experience an asset
- Experience in providing credit solutions an asset
Responsibilities
- Follows all sales and service processes
- Meet sales targets by delivering products and services that satisfy the members’ primary need.
- Probes to uncover additional needs to cross sell and up sell at every member interaction
- Provides education and advice to members on basic transactional banking and less complex investment and credit situations.
- Identify and refer high value or high potential members to appropriate staff.
- Through opportunity spotting maximizes growth and retention.
- Attends and actively partakes in branch meetings, huddles, sales initiatives and campaigns.
- Is available for all walk in traffic and other member initiated contact
- Acts to address on the spot referrals from MSR team.
- Meets voice mail/call handling guidelines. Respond to members within 4 hrs.
- Maintain a solid working knowledge and understanding of all products and services we offer and keep up to date with procedural changes including new accounts, investments, loans and mortgages.
- Be proficient in the use of sales and service tools to support member interactions
- Identify and set personal development plan and complete activities set in
- Actively participate in regular weekly goal setting meeting and coaching sessions.
- Compliant with anti money laundering guidelines and other compliance and regulatory guidelines.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
