Personal Banking Advisor

Alterna Savings•Toronto, ON

5d•CA$57,000 - CA$67,000•Onsite

About The Position

The Personal Banking Advisor (PBA) is responsible for managing and building an assigned book of business made up primarily of members with identified multifaceted needs. The PBA ensures that all of the member's financial needs are being met by the most appropriate resource within Alterna and has overall responsibility/accountability for the relationship. Through proactive relationship management, the PBA retains and grows the book by increasing the share of member business by using all of Alterna’s products and services including both credit and investment solutions.

Requirements

Post secondary education combined with 5 years related experience in a financial institution or an equivalent combination of education and experience
A minimum 3 years credit experience including analysis and knowledge of underwriting
CSC or IFIC course completed with ability to be licensed
CFP or PFP designation or currently in progress
At a minimum 2 years of financial advisory experience and demonstrated relationship building experience
Proven track record in sales
Extensive knowledge of processing/procedures of complex products including deposits, investments, loans and mortgages
Sound knowledge of various computer applications including Excel, Word etc
Very detailed knowledge and ability to demonstrate sales management techniques
Developed writing skills sufficient to communicate detailed factual information to members and various department or partners
Sound lending judgment
Excellent problem-solving skills to systematically identify analyze and resolve complex member issues/problems
Excellent interpersonal and communications skills

Responsibilities

Manages an assigned portfolio of members using financial planning concepts, advisory and relationship tools to meet all members' complex credit/investment needs
Establishes regularly scheduled contacts with members/clients to establish relationships that will identify members' needs
Keeps files on member relationships that include member's financial goals and PBA plan of action to assist the member/client in meeting those goals
Is the branch liaison with Wealth Management and Small and Medium Enterprise (SME) representatives/team
Manages assigned member portfolio jointly with other specialists in Alterna i.e. Wealth Management and/or SME
Provides financial advice using some financial planning tools (e.g. cash-flow and credit management)
Acts as a mentor for less experienced staff under the guidance of the Branch Manager
Acts as the branch centre of expertise on the use of financial calculators, complex credit and managed portfolio solutions
Maintains strong relationships with alliance partners
Deals with referrals when deemed necessary based on the complexity of the members/client’s requests