Personal Banker

Arbor Financial Credit Union•Kalamazoo, MI

1d•Onsite

About The Position

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting.

Requirements

High School Diploma or equivalent
1 – 2 years’ experience in banking/financial services
Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
Proficiency with Microsoft 365 and basic computer operation
Professionalism in conduct, communication, and appearance
Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
Ability to be bonded

Nice To Haves

Proficiency with Fiserv DNA
Associate or Bachelor’s degree (business, finance, or related)
Experience with lending
Financial products/services knowledge

Responsibilities

Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
Open and maintain various account types, such as checking, savings, IRAs, and trusts.
Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
Educate and support members in using digital banking tools and services.
Resolve account issues and debit card disputes efficiently.
Ensure compliance with policies and regulatory requirements.
Support branch operations through clerical tasks, balancing duties, and participation in audits.