Personal Banker

FIRST FEDERAL BANK OF WISCONSIN•Brookfield, WI

7d•Onsite

About The Position

We are looking for a full-time A+ Team Player ready to ROCK their job! If what you are looking for falls into what we offer below, we want to talk with you. If you haven’t found your niche, and are interested in growing and advancing your career, maybe you’ll find it working with First Federal Bank of Wisconsin! Are you ready to start a career with room for growth? Are you looking to do something with purpose and help others in the community while doing so? Are you motivated to bring solutions and come up with creative ideas to improve something or start something new? If you answered “yes” to the above, we would love to talk to you! At First Federal Bank of Wisconsin, we are on a mission to provide exceptional customer service. The Vision we live by is, “Every customer says, “My bank has my back!” We take our culture seriously—it is everyone’s job, and we hold each other accountable for keeping our workplace great. We frequently celebrate our successes. We are committed to making our community better. We are the only bank in our state to win the Banky Award™—the mark of excellence in banking due to our measured excellence in customer service scores, culture scores, management of our bank, and the impact we make on our community. First Federal Bank of Wisconsin is growing tremendously, so we are looking for individuals who want to bring efficient solutions to the table to make this an even better workplace! Right now, we have an exciting opportunity to join our banking family. As a Rockstar Employee, you will help ensure that the exceptional customer service exceeds our customers’ expectations by excelling in these critical tasks: Providing a “Can Do” attitude in everything you encounter. Always doing the right thing, even when no one is watching. Being the BEST version of yourself. Building strong relationships with each person you interact with. Meeting Conditions of Satisfaction in each project you are faced with. Maintaining and protecting highly-confidential information. Most importantly, being proactive in seeing what might be missing and making it happen to ensure our banking family is successful in everything we do!

Requirements

High School diploma or equivalent.
Cash handling or sales experience preferred.
Prior customer service experience.
Accuracy and attention to detail.
Excellent customer service skills.
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
In-depth knowledge of all Bank deposit products and policies.
Basic knowledge of Bank loan, deposit center products.
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and branch staff roles and responsibilities relating to each act.

Nice To Haves

The ability to welcome constructive criticism.
Welcomes change and seeks growth opportunities.
Accountable and responsible—no excuses or whining!
Possess a “can do” attitude with all tasks they encounter.
Regularly takes on responsibility for areas beyond their basic job duties.
Initiative to own responsibility for outcomes and get things done.
Detail-oriented and focused on completing work of the highest quality.
Open communication and staff camaraderie.
Reliable in terms of attendance and punctuality.
Committed to being on time and prepared to accomplish deadlines and goals.
A commitment to grow

Responsibilities

Perform all work accurately, thoroughly and compliant with Bank policies and procedures.
Greet all customers and potential customers, promote bank and cross-sell bank products and services.
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
Examine checks deposited and determined proper funds availability based on regulation requirements and complete Hold Notices.
Process savings withdrawals.
Cash checks: verify endorsement, receive proper identification and ensure validity.
Identify counterfeit currency.
Accept loan payments: verify payment amount and issue receipts.
Buy and sell currency from the vault as necessary, ensuring that branch staff drawer cash limits are not exceeded.
Balance drawer daily, including periodic batching of cashed checks.
Ensure branch staff station is properly supplied.
Follow procedures for removing accounts for dormancy.
Process work utilizing scanning and other technologies on a daily basis.
Achieves referral and sales goals as assigned.
Keep management informed of staff and customers’ suggestions and concerns.
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Refer customers to the proper department for issues that cannot be resolved at the branch staff level.
Attend meetings as scheduled.
Count loose coins.
May have ability to override branch staff transactions including special override capabilities.
Assist in balancing the ATM, handling cash orders or vault duties.
Able to open depository accounts as needed.
Cross-sell and telemarketing Bank products and services based on customer needs in accordance with the Bank’s program standards.
Process depository products and services according to policy and regulations. Complete all follow-up duties associated with opening new relationships including new account paperwork is complete, in compliance and signed appropriately prior to filing for record keeping.
Explain and complete all services in a manner which assures the customer is in complete understanding of all terms and conditions.
Verify and document supporting reference information.
Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Disclose complete product and insurance information to the customer.
Refer all mortgage and commercial inquiries to the appropriate bankers.
Prepare management reports as required.
Answer phones and respond to customer inquiries in a professional and courteous manner.
Perform customer requested research, including printing statement and check copies.
Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about Bank deposit products and service charges, inquiries about customer loan and transaction history, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquires about set up of online banking accounts and bill pay, and check verification requests by third parties.
Log all new accounts and verify all accounts are logged correctly prior to the end of the business day.
Complete all follow-up documentation.
Make calls to customers regarding negative account balances and to develop supportive long-term solutions.
Open and close branch, observing security procedures.
Perform any necessary maintenance on accounts.
Prepare and complete any new account documentation for the branch.
Perform other duties as assigned.
Follow First Federal Bank of Wisconsin policies and procedures.
Follow all state and federal banking regulations.