Personal Banker

Cypress Bank SSB•Pittsburg, TX

18h

About The Position

The Personal Banker is responsible for meeting and greeting customers, opening and revising various types of accounts (checking, savings, CDs, IRAs), assisting customers with online banking, managing deposit accounts, and cross-selling the Bank's services and products. This role also involves researching and verifying account information, assisting with various customer service needs such as check orders, debit cards, safe deposit boxes, and wires, processing collection items, and handling debit card disputes. Additionally, the Personal Banker accepts and processes approved loans, including funding, scanning, and indexing, and procures necessary documentation for loan packages. They also prepare board reports for Senior Officers.

Requirements

High school diploma or equivalent preferred; College Degree a plus
One year's banking experience, preferably as CSR or Loan Assistant.
Understanding of responsibilities under the Bank Secrecy Act; participate in initial and periodic training.
Interpersonal skills to represent the Bank positively with customers and other employees.
Professional appearance, dress, and attitude.
Ability to maintain confidentiality of Bank records and customer transactions.
Working knowledge of Microsoft Word and Excel.
Ability to lift 25 lbs.

Responsibilities

Meet and greet customers.
Open new and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following procedures prescribed in the Bank's Customer Identification Program.
Assist customers with online banking needs including initial set up and troubleshooting.
Manage deposit account relationship.
Cross-sell the Bank's services and products.
Research and verify account information for customer inquiries, quote products and rates.
Assist customers with check orders, debit cards, safe deposit box services, and wires.
Process collection items.
Assist customer with Debit Card Disputes for unauthorized charges.
Accept loan applications.
Process approved loans including funding, scanning, and indexing.
Procure information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification).
Identify and prepare documentation for new loans and renewals.
Prepare payoff quotes and forwards to lenders and/or client.
Prepare board reports for Senior Officers.
Other duties as assigned.