Personal Banker

Valley Bank • New York, NY

14d • Onsite

About The Position

The Personal Banker is responsible for providing exceptional customer service in accordance with Valley's mission statement. This role requires the ability to engage customers with friendly and professional service, possess knowledge of all Bank products and services, and educate customers on these offerings while cross-selling various products and services. The Personal Banker must present a confident and professional demeanor to establish trust and gain knowledge from the customer, analyze their needs, and recommend appropriate products and services. This includes meeting with customers to analyze financial needs, maximize sales opportunities, open new accounts (checking, savings, certificates of deposit, IRAs), discuss/sell loan products, and promote/demonstrate online and mobile banking abilities. The role also involves meeting customer expectations, achieving service quality standards, participating in the sales referral process, and assisting management in coaching and mentoring branch staff. Additionally, the Personal Banker performs all necessary transactions, utilizes technology effectively, maintains and balances a cash box, and acts as a Vault Teller ensuring branch cash adequacy. Community involvement and adherence to compliance and regulatory requirements are also key aspects of this position.

Requirements

• Excellent verbal and written communication skills.
• Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to make sound, on-the-spot decisions regarding customer transactions, balancing customer satisfaction with bank exposure.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Deep understanding of Retail Banking and strong Customer Service Skills.
• Ability to engage customers in conversation regarding products and services.
• Detail-oriented with strong organizational skills and a high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.
• High School diploma or GED.
• A minimum of one year experience in customer service, retail sales, hospitality, or similar role.

Nice To Haves

• Business services experience in branch banking.
• Knowledge of branch operations.
• Successful completion of a Valley Retail training program.
• Experience with FIS/IBS (Integrated Banking Solutions).
• Associate's or Bachelor's degree with concentration in accounting, business, finance, economics or a related field.

Responsibilities

• Providing exceptional customer service in accordance with Valley's mission statement.
• Educating customers on Bank products and services and cross-selling various products and services.
• Analyzing customer financial needs and recommending appropriate products and services.
• Opening new accounts such as checking, savings, certificates of deposit, and IRAs.
• Discussing and selling loan products to existing and prospective customers.
• Promoting and demonstrating on-line banking and mobile banking abilities to customers.
• Meeting customer expectations and achieving service quality standards.
• Participating in and overseeing the sales referral process.
• Assisting management in coaching and mentoring branch staff members.
• Performing all transactions required by a customer and using appropriate technology effectively.
• Maintaining and balancing a cash box.
• Utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines.
• Supporting customers in the use of Coin Machines.
• Acting as Vault Teller ensuring adequacy of Branch cash for daily transactions.
• Assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits.
• Assisting in community events (e.g., Habitat for Humanity) and supporting CRA initiatives, activities, and programs.
• Reporting all significant matters, issues, and unusual customer activity to the Manager.
• Maintaining personal knowledge of compliance and regulatory requirements.
• Maintaining knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED