Personal Banker - Spring Arbor

American 1 Credit Union•Spring Arbor Township, MI

21h•Onsite

About The Position

The Personal Banker, also identified as a Member Service Specialist, delivers an excellent member experience through credit union transactions, including opening memberships and accounts, lending, and other member services. The role maintains accurate records and follows credit union processes, policies, and procedures. It uses strong communication and relationship-building skills to understand members’ needs and offer products and services that support their financial wellness. The position collaborates with the branch team to provide superior service and achieve goals. This is an on-site position at the Spring Arbor Branch. The employee must work assigned hours and be flexible to work at any credit union location within 20 miles of the home branch. The position may also involve mentoring and supporting team members and assisting the teller line as needed. The stated wage is $21.13 per hour. Benefits begin on day one and include health, dental, vision, and Responsible Time Off. Employment offers are contingent upon background screens.

Requirements

High school diploma or GED.
Prior customer service and sales experience.
Excellent verbal and written communication skills.
Working knowledge of PC applications such as Microsoft Office.
Ability to work independently and collaboratively as part of a team.
Ability to direct and coach other team members.
Ability to make decisions, take initiative in resolving problems, and handle confidential information tactfully and responsibly.

Nice To Haves

Credit union or banking experience.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to provide supervisory leadership to professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Skill in gathering, reporting, and summarizing data trends.
Ability to express oneself clearly and articulately, orally and in writing.

Responsibilities

Communicate meaningfully with members and co-workers by listening to understand needs and offering quality solutions.
Provide superior member service while following GREAT service standards.
Service new and existing accounts, including internal transfers, account updates, check orders and reorders, stop-payment requests, card inquiries, and troubleshooting.
Process loan applications at all levels, including auto, credit card, and home equity loans, and submit loan and membership applications promptly for audit and examination.
Notify members of loan decisions, follow up on approved applications, prepare required documents, and finalize loans and disbursements.
Provide service in person and by phone, respond to account and loan inquiries, and address member requests, problems, and complaints or direct members to the appropriate person.
Cross-offer checking, lending, and product-protection products consistent with individual and branch goals.
Follow credit union processes, policies, and procedures, including customer identification and BSA requirements.
Represent the credit union in the community.
Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
Mentor and support other team members and assist the teller line as needed, processing deposits, withdrawals, loan payments, transfers, and other member transactions accurately and efficiently.
Collaborate with the branch team and support individual scorecard and branch goals.
Maintain accurate and complete account and loan documentation and strong knowledge of credit union products and services.