Personal Banker -New Philadelphia Banking Center

The Commercial & Savings Bank•New Philadelphia, OH

9d•Onsite

About The Position

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our New Philadelphia Banking Center, located in New Philadelphia, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Requirements

High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Serve our customers in a professional and caring manner
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conduct
Build rapport with customers by asking quality questions to help meet their needs
Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Project a positive image of CSB
Promote CSB by participating in community activities
Represent CSB through professional and courteous conduct
Execute service & sales initiatives to support growth in customer portfolios
Utilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and services
Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
Establish new deposit accounts according to Retail Services Handbook guidelines
Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
Track new and closed accounts monthly and report findings to Banking Center Manager
Review the deposit account tickler and correct outstanding items
Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
Complete new account customer engagement reviews and phone calls
Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
Balance cash drawer at end of every banking day
Assist customers in accessing safe deposit boxes
Provide customer referrals to bank personnel as appropriate
Scan proof work to Deposit Operations throughout each day
Perform end of day duties as needed, such as utilities and cash advance item reconciliation
Assist Banking Center Manager in the achievement of banking center goals
Support Banking Center Manager in developing growth strategies
Analyze monthly deposit account results and work with staff to achieve banking center goals
Assist with the planning and execution of regularly scheduled staff meetings
Assist in opening and closing the Banking Center
Decision NSF accounts during an absence of the Banking Center Manager
Process lending activity within the banking center
Accept applications
Examine, process and decision loans within specified limits
Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Benefits

Competitive base wage
Incentive compensation and profit sharing
Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
Paid time off for vacation, illness, bereavement, and jury duty
401(k) with an employer match and on-site advisers
Employee Assistant Program (EAP) with free access to mental health resources
Comprehensive wellness program with financial incentives to promote a healthy lifestyle
Training and professional development opportunities to help you reach your long-term goals
Paid holidays available immediately upon hire
Volunteerism opportunities to give back to our local communities