Personal Banker

PNC•Springfield, IL

21h•Onsite

About The Position

At PNC, the Personal Banker role within the Retail Banking organization is based in Springfield, IL. PNC operates as an in-office company, promoting a collaborative and supportive culture where employees can thrive. The position is crucial for acquiring and deepening the branch customer base through proactive sales and service activities. It involves managing the customer experience by identifying opportunities to improve the customer's financial well-being and collaborating with ecosystem partners to expand the customer's share of wallet. The Personal Banker is responsible for positioning PNC solutions to drive new revenue and customer loyalty. This includes driving proactive sales conversations through various internal and outbound interactions, such as outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, all aimed at elevating client loyalty. The role also entails delivering comprehensive PNC conversations with every client interaction to identify appropriate PNC solutions, leveraging ecosystem partnerships, and community Centers of Influence to acquire, expand, and retain relationships. A key aspect is creating customer loyalty and growing customer share of wallet through a differentiated customer experience. The Personal Banker performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions by leveraging technology, tools, and resources. Furthermore, the role requires applying product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and showing heightened scrutiny to identify and avoid loss are also critical. Finally, the Personal Banker participates in branch daily operations, ensuring they are completed efficiently and accurately.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting.
Retail Lending
Selling.
Understanding Customer Needs
Typically requires 3+ years experience.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short-term disability protection
Long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service