Personal Banker

First Bank•Waverly, IA

11d•Onsite

About The Position

Does helping customers meet their financial goals sound like something you would enjoy? If so, the Personal Banker position with First Bank would be a great fit for you. As a Personal Banker, you will provide excellent customer service, open and maintain customer accounts, and originate loans for customers. By pairing customers with the financial products and services they need you will help them meet their diverse financial goals such as purchasing a car, making home improvements, or making paying monthly bills not so much of a chore.

Requirements

Excellent customer service and communication skills
Confidentiality
Problem solving and prioritization skills
At least a high school diploma
2 years of customer service experience
Currently NMLS registered or eligibility to be NMLS registered

Nice To Haves

Previous banking experience
A 2-year degree in business, finance or related field

Responsibilities

Provide timely and quality customer service in responding to questions, concerns, and requests.
Open, close and/or transfer accounts of all types including but not limited to checking, savings and certificates of deposit, retirement accounts (IRA's), business accounts, funeral escrows, and estate accounts.
Input or assist with maintenance on a large variety of accounts.
Debit cards issuance, lookup, and processing of disputes.
Bring up and discuss bank products and services that may be beneficial with customers or prospective customers.
Help to deepen banking relationship with existing customers and solicit prospects to the bank.
Refer customers and prospective customers to other areas/departments of the bank.
Work with customers through the loan application process including gathering relevant information, pulling credit reports, preparing loan documents, closing the loan, and preparing it for workflow.
Responsible for collection process of past due loans.
Making direct contact with customers on the status of their loan, preparing the necessary document for repossession, knowing the process and timing of cure notices for loan.
Responsible for ensuring customer service is provided in a high-quality manner.
As part of our overall team of bank employees, this position may be requested to assist in the support of other bank activities and areas.
Other duties as assigned.