Personal Banker - Willow Drive

PNC•Chapel Hill, NC

3d•Onsite

About The Position

The Personal Banker is a Branch Banker in PNC’s retail banking organization, based at the Willow Drive Branch in Chapel Hill, North Carolina. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to support customers’ financial well-being, and positions PNC solutions to grow revenue, customer loyalty, and share of wallet. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The banker builds customer relationships through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation during customer interactions, use ecosystem partners and community Centers of Influence to acquire and retain relationships, and educate customers about options for managing financial transactions, including available technology and tools. The role also involves resolving customer problems, following policies and procedures, managing risk, and supporting efficient and accurate branch operations. Successful employees are expected to focus on customers and manage risks in accordance with PNC’s Enterprise Risk Management Framework. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge, generally including three or more years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered. The posting lists no degree and no required certifications for this position; candidates are subject to applicable background checks.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate customer focus by using customer needs and satisfaction as primary considerations in business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations and other applicable requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.