Personal Banker- Augusta Branch

Skowhegan Savings Bank•Augusta, ME

5d•Onsite

About The Position

Skowhegan Savings Bank seeks an individual to join our Augusta team as a Personal Banker. This is a full-time position (37.5–40 hours/week), with a schedule of Monday–Friday and some Saturday hours. There will also be occasional travel to our Portland branch, which is eligible for mileage reimbursement and additional pay premiums. Position Summary: Reporting to the Branch Manager, Personal Bankers provide excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks, processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance. This position helps to build and maintain solid customer relationships. A Personal Banker understands the Bank’s products and services and presents additional services as options to meet customer financial needs. As the Personal Banker advances through their career and gains additional experience, the Personal Bankers III & IV are responsible for a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Personal Bankers III, process routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may have vault cash and ATM responsibilities. Contributes to the overall sales growth of the Bank by engaging in customer conversations to explore financial needs and goals and recommend solutions forming long-lasting customer relationships. Core Personal Banker I Duties and Responsibilities: Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles. Processes customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures. Mains acceptable cash balancing record. Generates new business and expands relationships with current customers by cross-selling bank products and services and using High Definition Banking (HDB) techniques. When opening new account HDB customer follow up procedures and guidelines will be adhered to. Builds customer loyalty by developing relationships and offering exceptional customer service. Responds to customer inquiries and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution. Mains a thorough knowledge of and performs end-of-day activities including branch proof. Removes deposits from, counts, and balances cash within the ATM’s, recyclers and night depositories. Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures. Mains and ensures adherence to safety and security issues, policies and procedures. Utilizes the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals. Attends and participates in training courses and workshops to advance products knowledge and customer service skills. Attends various functions/community events to enhance the image and presence of the bank in the market area as required. This position works in a rotating schedule on Saturdays as assigned May train for other functions within the Personal Banker area. Assumes additional responsibilities as assigned.

Requirements

High School Diploma or equivalent GED required (exception for high school branch teller)
One year experience in retail banking, lending, sales, customer service and/or cash handling experience.
Excellent customer service skills.
Outgoing, assertive, confident and enthusiastic personality.
Strong multi-tasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Must be dependable, flexible, a team player, professional and calm under pressure.
Ability to work with little supervision.

Nice To Haves

Previous Teller and/or cash handling skills helpful.

Responsibilities

Provide excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks, processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance.
Build and maintain solid customer relationships.
Understand the Bank’s products and services and present additional services as options to meet customer financial needs.
Process routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards.
May have vault cash and ATM responsibilities.
Contribute to the overall sales growth of the Bank by engaging in customer conversations to explore financial needs and goals and recommend solutions forming long-lasting customer relationships.
Greet customers and facilitate a welcoming and customer-focused environment utilizing Integrity Customer Service principles.
Process customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures.
Maintain acceptable cash balancing record.
Generate new business and expand relationships with current customers by cross-selling bank products and services and using High Definition Banking (HDB) techniques.
Adhere to HDB customer follow up procedures and guidelines when opening new accounts.
Build customer loyalty by developing relationships and offering exceptional customer service.
Respond to customer inquiries and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.
Maintain a thorough knowledge of and perform end-of-day activities including branch proof.
Remove deposits from, count, and balance cash within the ATM’s, recyclers and night depositories.
Prepare Currency Transaction Reports and other reports required by law or regulation and ensure compliance with all regulatory requirements, bank policy and procedures.
Maintain and ensure adherence to safety and security issues, policies and procedures.
Utilize the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals.
Attend and participate in training courses and workshops to advance products knowledge and customer service skills.
Attend various functions/community events to enhance the image and presence of the bank in the market area as required.
Work in a rotating schedule on Saturdays as assigned.
May train for other functions within the Personal Banker area.
Assume additional responsibilities as assigned.