Personal Banker

Mauch Chunk Trust Company•Lehighton, PA

25d•Onsite

About The Position

MCT is seeking an experienced and customer-focused Personal Banker to join our retail banking team. This role is ideal for a motivated professional who enjoys helping customers achieve their financial goals while building lasting relationships within the community. As a Personal Banker, you will serve as a trusted financial resource for customers by providing exceptional service, opening and servicing accounts, assisting with lending solutions, identifying financial needs, and recommending products and services that help customers succeed. You will also support branch sales and business development efforts while providing teller service and assisting less-experienced team members.

Requirements

High school diploma or equivalent.
One to three years of personal banking or related financial services experience.
Proven success selling and cross-selling banking products and services.
Strong customer service and relationship-building skills.
Effective communication and interpersonal abilities.
Strong problem-solving and decision-making skills.
Intermediate computer and keyboarding proficiency.
Ability to perform moderately complex mathematical calculations and prepare written materials.

Nice To Haves

Working knowledge of wealth management products and referral opportunities.
Experience with consumer and real estate-secured lending.
Experience mentoring or training team members.

Responsibilities

Deliver exceptional service to new and existing customers.
Respond to customer inquiries and resolve account-related concerns professionally and efficiently.
Build and maintain strong customer relationships through proactive outreach and ongoing financial conversations.
Identify customer needs and recommend appropriate banking products and services.
Maintain a strong understanding of the Bank's products, services, and resources available to help customers address credit, asset management, education, family support, and retirement needs.
Open and service a variety of deposit accounts and banking services.
Support branch sales initiatives and contribute to branch growth goals.
Generate new business opportunities through referrals, relationship development, and community engagement.
Cross-sell products and services that align with customer needs.
Refer customers to specialized banking partners, including Wealth Management and other Bank resources.
Track sales activity and support timely reporting through Bank software systems.
Follow the MCT Sales Process and Customer Contact Program to meet assigned objectives.
Participate in branch marketing events and community activities.
Assist customers with consumer and real estate-secured loan requests.
Complete loan application documentation and support loan closing processes.
Identify opportunities to connect customers with the appropriate lending or specialized banking resource.
Perform teller transactions accurately and efficiently.
Maintain balancing and operational standards while adhering to Bank policies and procedures.
Provide assistance with customer service issues related to deposit products and services.
Provide coverage at other MCT locations as needed.
Provide guidance and support to less-experienced team members.
Assist with training and onboarding newer Personal Bankers as needed.
Participate in sales coaching and branch development initiatives.