PERSONAL BANKER - DORAL

First BanCorp•Río Piedras, PR

27d•Onsite

About The Position

The Personal Banker is responsible for ensuring branch production goals are met. This role involves promoting and servicing all deposit products, opening various types of accounts (checking, CDs, IRAs, Business Accounts, Safe Deposit Boxes), and executing integrated sales and relationship strategies to achieve revenue and service targets. The Personal Banker will also provide qualified referrals to Treasury and Lending specialists, conduct sales initiatives, and ensure effective customer retention and growth. A key aspect of the role is implementing the bank's customer service philosophy to achieve total customer satisfaction, adhering strictly to internal control policies, and accurately preparing and processing customer documentation for new and existing accounts. This includes performing maintenance changes, promoting lending products, resolving customer problems, and assisting with various customer needs such as safe deposit boxes, ATM cards, statements, and overdrafts. The position also involves assisting in the implementation of operational policy, maintaining IRS/SEP files, managing supplies, and ensuring timely report completion. Additionally, the Personal Banker will assist customers with overdrafts and delinquent loans, perform other related functions, and serve as teller backup as needed.

Requirements

Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act.
Three years banking experience or in a similar job is required or equivalent combination of education and experience
Good mathematical and communications skills
A formal training in banking products and/or processing new accounts
Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department
Strong knowledge of Microsoft Office

Nice To Haves

One year of related Personal Banker functions/Teller experience and/or two years of cash handling

Responsibilities

Ensure the branch production goals are met.
Promote and service all the deposit products available at the bank and open all types of accounts, including checking, CDs, IRAs, Business Accounts and Safe Deposit Boxes.
Execute integrated sales and relationship strategies that are in alignment with the area business plan to achieve desired revenue and service hurdles.
Provide Treasury and Lending specialists with qualified referrals for cross-sell.
Conduct sales initiatives through adequate procedures.
Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
Ensure implementation of the Bank’s customer service philosophy in regards total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication).
Strictly adhere to internal control policies such as the account opening protocols of accurate collection, completion and updating of all required documentation.
Prepare documents and assist customers in the signing of documents to process accounts.
Input information to create account data file of new accounts.
Perform any maintenance changes on existing customer’s account, such changes of address, title or rate changes.
Promote and answer questions regarding the various lending products the bank offers.
Resolve customer problems and complaints in accordance with FirstBank Florida excellent service policy.
Answer customer questions and assists customers with all needs, such as: Safe Deposit boxes, issuing ATM cards, statements, rates, overdrafts, issue temporary checks, etc.
Assist in implementing operational policy, ensuring transactions are processed in compliance with federal, state and bank requirements.
Maintain IRS/SEP file maintenance and reports, as the liaison to Bankers Systems.
Responsible for working supplies and ordering new accounts starter kits, if necessary.
Maintenance of all logs.
Make sure corresponding reports are completely on a timely manner.
Assist customers on overdraft and delinquent loans.
Perform all other related position function.
Serve as teller backup as needed.