Personal Banker -Shreve Banking Center

The Commercial & Savings Bank • Shreve, OH

5d • Onsite

About The Position

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award. This full-time position is located on-site at our Shreve Banking Center, located in Shreve, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits. This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Requirements

• High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Serve our customers in a professional and caring manner
• Adhere to CSB Customer Service & Retail Ready! Standards
• Follow CSB professional standards of dress and conduct
• Build rapport with customers by asking quality questions to help meet their needs
• Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
• Project a positive image of CSB
• Promote CSB by participating in community activities
• Represent CSB through professional and courteous conduct
• Execute service & sales initiatives to support growth in customer portfolios
• Utilize relationship banking principles during customer interaction
• Understand and have the ability to explain the features and benefits of all banking products and services
• Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
• Establish new deposit accounts according to Retail Services Handbook guidelines
• Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
• Track new and closed accounts monthly and report findings to Banking Center Manager
• Review the deposit account tickler and correct outstanding items
• Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
• Complete new account customer engagement reviews and phone calls
• Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
• Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
• In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
• Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
• Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
• Balance cash drawer at end of every banking day
• Assist customers in accessing safe deposit boxes
• Provide customer referrals to bank personnel as appropriate
• Scan proof work to Deposit Operations throughout each day
• Perform end of day duties as needed, such as utilities and cash advance item reconciliation
• Assist Banking Center Manager in the achievement of banking center goals
• Support Banking Center Manager in developing growth strategies
• Analyze monthly deposit account results and work with staff to achieve banking center goals
• Assist with the planning and execution of regularly scheduled staff meetings
• Assist in opening and closing the Banking Center
• Decision NSF accounts during an absence of the Banking Center Manager
• Process lending activity within the banking center
• Accept applications
• Examine, process and decision loans within specified limits
• Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Benefits

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities
• Paid holidays available immediately upon hire
• Volunteerism opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED