Personal Banker Northwest Vegas Valley

Wells Fargo•Las Vegas, NV

2d•$21 - $28•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role focuses on delivering an exceptional customer experience by building relationships, understanding customer needs, and connecting customers with appropriate banking products, services, and digital solutions. The position involves assisting with basic account-opening requests, service requests, and credit applications, as well as referring customers to other bankers and partners when appropriate. The employee receives direction from managers and exercises judgment within defined policies and procedures while developing knowledge of bank products and services. This SAFE position has customer contact and may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on satisfying applicable SAFE Mortgage Licensing Act requirements, including background investigation standards, and Loan Originator requirements under Regulation Z. SAFE registration is required at employment; Wells Fargo will initiate the process after the employee’s start date. The role also involves cash drawer maintenance, cash handling and balancing, and service-related tasks as needed. The work schedule may include most Saturdays, and candidates must pass a required language assessment. Visa sponsorship is not available. The posting lists branch locations across North Las Vegas and Las Vegas, Nevada. The base pay range is $21.00–$28.00, and employees may also be eligible for incentive opportunities. The posting states an end date of October 16, 2026, though it may be removed earlier due to applicant volume.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Must take and pass the required language assessment.
Must satisfy SAFE registration and applicable Loan Originator qualification and regulatory requirements, including background and financial responsibility standards.
Ability to work a schedule that may include most Saturdays.
Must meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through outreach by phone or email.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to help customers succeed financially by making introductions to additional team members when appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with customers and team members with integrity and professionalism.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and propose appropriate products, services, and digital solutions to help customers succeed financially.
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customer needs.
Interact with customers to demonstrate care and build relationships.
Provide customers with appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as needed.
Maintain a cash drawer, handle and balance cash, and complete service-related tasks as needed.
Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues appropriately.