Personal Banker

TD•Listowel, ON

7d•Onsite

About The Position

At TD Canada Trust, Personal & Commercial Banking is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers. The role involves performing a broad range of customer service transactions, providing information and advice on services, products, and solutions to existing or prospective TD customers. Personal Bankers are expected to understand customer needs, identify opportunities to promote products and services, and refer customers to appropriate team members or internal Bank partners, all while ensuring a positive customer experience. The position focuses on connecting personally with customers to help them achieve financial goals, exploring investment options, and providing sound financial planning advice to promote customer loyalty and investment returns. It emphasizes increasing customer financial confidence through personalized advice, answering questions, and addressing concerns, while maintaining confidentiality and accuracy. The Personal Banker also acts as a point of contact for frontline staff in handling customer problems and works closely with customers for financial reviews and portfolio updates.

Requirements

High school diploma and/or 1 year of relevant experience
Completion of IFIC or equivalent required
CFSA must be completed within 12 months, if hired
Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment
Proficiency in software tools including MS Office, and internet application
Tactful communicator able to exchange ideas and customer information in a concise and logical way
A self-initiator with strong organizational, planning and time management skills

Nice To Haves

Post-Secondary or Undergraduate degree in related field is an asset
Real estate secured lending and/or investment experience an asset

Responsibilities

Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
Engage with customers and create positive experiences to retain and deepen relationships by asking thoughtful financial questions
Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
Act as a point of contact for the frontline staff in handling customer problems
Maintain professional space in common areas as per marketing and regulatory guidelines
Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals
Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization
Strive to achieve and improve service level agreements and productivity targets
Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions
Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently