Personal Banker

Foresight Bank•Freeport, IL

9d•$45,864 - $68,796•Onsite

About The Position

The Personal Banker will be able to actively develop new relationships and expand existing customer relationships by delivering a high level of customer service and recognizing the financial needs of a client. This experienced banking professional is responsible for determining and meeting customer’s banking needs, cross-selling bank products, and proactively developing business for the Retail division while providing personalized banking services with superior customer service.

Requirements

HS Diploma/equivalent required.
Minimum of two years’ retail banking experience required.
Knowledge of Word Processing software, Spreadsheet software, Internet software.

Nice To Haves

Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus.

Responsibilities

Provide the internal and external customer with superior customer experience including friendly demeanor, can-do attitude, and willingness to always help whether on the phone or in person.
Follow-up with customer in a timely manner
Provide accurate information
Assess the needs of the customer by asking the appropriate questions and building customer rapport.
Promote and cross-sell bank products and services that fit the customer’s needs with a solutions-based approach.
Open all types of new accounts to include but not limited to all consumer and small business
Follow-up with clients on a regular basis to ensure proper onboarding and relationship building
Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure
Follow all compliance guidelines by properly informing clients of the required disclosures.
Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in resolving customer needs.
Perform account maintenance and close accounts upon customer requests
Accept and close consumer loan products for clients in a timely manner
Adhere to all loan policies and procedures
Actively listen to clients to identify needs and offer solutions
Refer customer to other LOB, Line of Business, or Partners when needs are identified
Follow-up with clients in a timely manner
Adhere to onboarding standards when appropriate
Manage current portfolio of clients by proactively reaching out and offering assistance
Perform all consumer customer service requests including but not limited to wires, notary services, disputes, signature card changes, and online banking (mobile banking).
Meet and exceed established sales and referral goals by explaining & promoting bank & partner products and services.
Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc.
Assistant in training needs of team members
Serve as a back-up on the teller line as needed
Serve as the branch leader as needed
Assist other staff members with projects as needed.
Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer’s private information.
Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.