Personal Banker

American State Bank • Tyler, TX

13d • Onsite

About The Position

The Personal Banker is responsible for ensuring all customer service and professionalism standards are adhered to in the lobby or over the phone. The personal banker is responsible for: opening accounts for new and existing customers, the lobby customer service experience, product referrals, consumer loan referrals, opening and/or servicing safety deposit boxes, adherence to all bank regulations that pertain to new accounts and consumer loan applications and funding, executing duties behind the teller line, and assisting with the implementation branch development plans that aid with the development of employees and customer relationships.

Requirements

• Minimum 1 year teller experience required but may be waived in lieu of demonstrated sales experience
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks at the same time
• Excellent attention to detail
• Effective time management skills
• Ability to supervise others
• Ability to motivate others in a team environment
• Summary of job specific BSA training is required within 30 days of employment
• Online BSA Training must be completed within 90 days of employment
• Ongoing online compliance training must be completed on time

Nice To Haves

• College Degree preferred, may be waived in lieu of banking experience
• 1 year of Retail Banking new account experience preferred

Responsibilities

• Ensures ASB’s customer service and professionalism policies are adhered to in order to provide customers with a quality service experience that exceeds their expectations.
• Assists branch management with developing and implementing sales strategies and development plans that support branch and employee growth goals set forth by American State Bank.
• Follows all retail banking policies and procedures in order to ensure that American State Bank adheres to regulatory compliance guidelines as well as maintaining consistency between branches.
• Complies with all regulatory compliance requirements established by internal and external regulators in order to meet compliance guidelines and limit risk exposure for the bank.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree