Personal Banker - Columbus, Ohio

Military Spouse Corporate Career Network•Columbus, OH

5d•Onsite

About The Position

BMI Federal Credit Union (BMI FCU) is a not-for-profit financial cooperative dedicated to improving the financial well-being of its members and community. Recognized as a "Best Places to Work in Ohio" for 16 consecutive years, BMI FCU offers a collaborative environment where employees can positively impact the organization. This position is responsible for providing solutions to members' financial needs by explaining credit union products and services, cross-selling products to meet member needs, and performing basic to complex transactions with minimal supervision while adhering to service standards. The role requires travel to other branches and may assist the Contact Center when needed.

Requirements

High school degree, GED, or equivalent required
A minimum of 1-3 years of proven related experience; a viable combination of experience and education will be considered
Ability to work a varied work schedule
Notary Commission and Certification with STAMP (Securities Transfer Agent Medallion Program) required
Previous cash handling and customer service experience required
Basic math skills
Positive, can-do attitude
Excellent communication (both verbal and written) and interpersonal skills
Ability to balance multiple tasks and changing priorities with high attention to detail
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
Proficient in prioritizing work and completing multiple tasks accurately
Possess a professional demeanor
Ability to receive and maintain confidential information

Nice To Haves

Mortgage Loan Originator license preferred

Responsibilities

Interview and assist Members in completing consumer loan applications; coordinate loan closings and prepare loan closing documents
Proactively seek cross-selling opportunities by evaluating Members’ needs, existing loans with other financial institutions found on credit reports, and explaining available credit union services
Provide loan products to Credit Union Members in a timely and efficient manner
Perform loan processing activities to include research, verification of employment, and payoffs
Open new accounts and process necessary forms including but not limited to: Savings, Checking, Individual Retirement Accounts (IRAs), Trust, and Estate
Create and package all Home Equity Line of Credit (HELOC) files and second mortgage loans
Issuance of “Instant Issue” debit and credit cards
Manage all closed accounts that may result in the termination of the Member’s membership
Assist Members with their Notary or Medallion Signature Guarantee needs
Manage cash with the Automatic Teller Machine (ATM), Vault, or Cash Dispensing Machines (CDM) when needed
Assist with any fraud by answering questions, disputing transactions, or changing account
Answer loan department inquiries such as rates, terms, and car values
Act as a backup to the Contact Center for call overflow when needed
Assist managers in operational procedures for opening and closing the branch
Mentor new Member Service Representatives
Gather documents, fund and close a consumer loan not secured by real estate
Assist with MSR relief and process mail payments when needed
Act as a backup in the absence of the Assistant Branch Manager
Understand and follow BMI FCU policies and procedures complying with federal regulations including, but not limited to: Bank Secrecy Act; Anti Money Laundering regulations; USA Patriot Act; Office of Foreign Asset Control; Regulation CC; and Right to Financial Privacy Act