Personal Banker

Commerce Bank•Kansas City, MO

20h•Onsite

About The Position

Working at Commerce Bank offers more than just career progression; it's about empowering individuals to achieve financial safety and success, fostering business growth, and ensuring effective money management. The company's culture emphasizes personal and professional development, providing opportunities for growth, learning, and building relationships. With a 160-year history, Commerce Bank prides itself on its award-winning culture, recognizing that its strength lies in its people. The Personal Banker role is designed for individuals who are personable, goal-oriented, and passionate about enhancing customers' financial health. This position provides valuable insights into banking and finance while addressing customers' daily financial challenges. Commerce Bank has a tradition of acknowledging and rewarding talent, skills, and contributions. As a Personal Banker, you will serve as a key ambassador for the Commerce Bank brand within a retail banking environment, developing and maintaining lasting relationships with customers, co-workers, and other internal departments. Your primary objective will be to identify and address the financial needs of each customer by offering appropriate solutions. This role is based at the Brookside location.

Requirements

Excellent sales skills with the ability to provide an engaging customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations and assist newer bankers with more complex customer situations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience.
2+ years sales experience.
1+ year of banking experience.
Experience working in an environment with individual and team sales goals.

Responsibilities

Receive the tools, resources, and training needed to be successful in your role and have opportunities to further your career with Commerce Bank.
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
Actively listen to our customers so you can make appropriate recommendations that match their needs.
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
Be able to earn more than your base pay through our quarterly incentive program.
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified.
Be responsible for more advanced product knowledge such as Home Equity lending.
Assist other bankers in fulfillment of more complex sales and customer service requests.
Perform other duties as assigned