Personal Banker 1 - Medina, OH

WesBanco Bank, Inc.•Medina, OH

6d•Onsite

About The Position

The Personal Banker fosters a positive work environment, providing excellent customer service while identifying sales opportunities and performing account transactions. This role is responsible for the consistent execution of consumer-based and business relationship building efforts of a full-service banking center. The Personal Banker focuses primarily on daily sales initiatives and takes a proactive role in customer interaction and service, including meeting with customers in person and via phone to discuss their banking needs. The role also involves initiating outbound telephone calls for customer onboarding, prospecting new Retail customers, and promoting products to new and existing Retail banking relationships. Additionally, the Personal Banker will assist the Banking Center Manager with targeted outside sales activities and participate in community service opportunities. Operationally, the Personal Banker must comply with all established Bank policies, procedures, and security measures. Responsibilities may include operating as a teller, assisting in supervision, and providing additional support for the banking center's sales and operational objectives.

Requirements

High School Diploma or General Education Degree (GED) required.
Minimum of 2 years of Cash Handling, Sales or Customer Service experience required.

Nice To Haves

Minimum of 1 year of banking experience preferred.
Business Development: Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Lending Skills: Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Interpersonal and Communication Skills: Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Other Skills and Abilities: Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.
Mathematical Skills: Sound mathematical and analytical skills preferred.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Models the standards of the Bank's Mission, Vision, and Pledge.
Assesses the financial needs of Banking Center clients and makes appropriate recommendations.
Meets and exceeds defined sales goals for loans, deposits, partner referrals, and profitability.
Promotes the sales culture within the banking center by demonstrating strong sales ability and promoting the Bank's products and services.
Communicates and partners effectively with branch staff and peers to promote a team environment and informally coaches others.
Monitors performance against banking center goals, adjusting individual goals and initiating sales promotions as needed.
Executes consistent, outbound calling activities inside the banking center using customer lists to promote products and make business line referrals.
Educates the bank team on uncovering opportunities to help advance the financial wellness of customers.
Sets priorities and follows through on the implementation of defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including customer service, open and close procedures, daily vault duties, cash level control, inventory supply, and audit and compliance requirements.
Actively participates in regular sales and staff meetings, leading meetings as assigned.
Provides service to customers and prospective customers on various banking matters, explaining products and resolving problems/issues.
Builds successful working relationships with internal business partners and seeks constructive peer feedback.
Demonstrates sound judgment and decision-making by following established guidelines and procedures.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and secured.
Contributes in a team environment to service customer needs by answering incoming telephone calls and performing additional duties.
Assists with operational duties as cross-trained.