Personal Banker - Bird Road
About The Position
The Personal Banker promotes and services the bank’s deposit products, opens and maintains customer accounts, and helps achieve branch production, revenue, and service goals. The role carries out sales and relationship strategies, supports customer retention, and refers qualified opportunities to Treasury and Lending specialists. It also provides customer assistance and resolves problems in keeping with the bank’s service philosophy. The position processes account documentation and data, performs maintenance on existing accounts, supports lending-product inquiries, and assists with operational procedures and reporting. The Personal Banker may serve as a teller backup as needed. The position profile notes that duties and responsibilities may change, and that it is not an exhaustive list of all job activities.
Requirements
- Three years of banking experience or experience in a similar job, or an equivalent combination of education and experience.
- Good mathematical and communication skills.
- Formal training in banking products and/or new-account processing.
- Good understanding of financial products, loan documentation, and the business objectives of a real-estate lending department.
- Strong knowledge of Microsoft Office.
- Must comply with SAFE Act requirements, including obtaining and maintaining an active record and unique identifier in the Nationwide Mortgage Licensing System and Registry (NMLSR), meeting applicable registration standards, and completing any required continuing education.
Nice To Haves
- One year of experience performing related Personal Banker functions or Teller experience.
- Two years of cash-handling experience.
Responsibilities
- Help ensure branch production goals are met.
- Promote and service deposit products and open checking, CD, IRA, business, and safe deposit box accounts.
- Execute sales and relationship strategies aligned with the area business plan to achieve revenue and service goals.
- Refer qualified customers to Treasury and Lending specialists for cross-selling.
- Conduct sales initiatives using appropriate procedures and support customer retention and growth through ongoing sales and service.
- Implement the bank’s customer service philosophy, emphasizing customer knowledge, courtesy, appearance, responsiveness, accuracy, and communication.
- Follow internal controls and account-opening protocols, including collecting, completing, and updating required documentation accurately.
- Prepare documents and assist customers with signing documents to process accounts.
- Enter information to create data files for new accounts and make maintenance changes to existing accounts, including address, title, and rate changes.
- Promote and answer questions about the bank’s lending products.
- Resolve customer problems and complaints in accordance with the bank’s service policy.
- Assist customers with safe deposit boxes, ATM cards, statements, rates, overdrafts, temporary checks, and other needs.
- Help implement operational policies and ensure transactions comply with federal, state, and bank requirements.
- Maintain IRS/SEP files and reports and serve as liaison to Bankers Systems.
- Manage working supplies and order new-account starter kits when needed.
- Maintain logs and complete corresponding reports on time.
- Assist customers with overdrafts and delinquent loans.
- Perform other related position functions and provide teller backup as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
