Personal Banker

Columbia Bank•Templeton, CA

1d•Onsite

About The Position

The Personal Banker is responsible for delivering an exceptional client experience by adhering to the bank’s Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending and some small business lending opportunities. Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner. Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients. Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Opens Consumer and Business accounts for existing and new clients. Originates Consumer loans independently and accurately. Originates business loans independently or with minimal assistance. Acts as a resource to the Teller by contributing to the team environment and filling in on teller functions (including cash transactions) when needed. Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.

Requirements

High School Diploma or GED, required.
1 year of Teller or other banking experience required.
In-depth knowledge of Consumer products and services.
Demonstrated proficiency in consumer lending.
Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) within 60 days required.

Responsibilities

Acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners.
Uncover and originate consumer lending and some small business lending opportunities.
Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner.
Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
Make recommendations and follow through on commitments to clients.
Maintain direct contact with external and internal clients and consistently provide proactive solutions and problem resolutions.
Open Consumer and Business accounts for existing and new clients.
Originate Consumer loans independently and accurately.
Originate business loans independently or with minimal assistance.
Act as a resource to the Teller by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
Support the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.