Personal Banker

Arbor Financial Credit Union • Hudsonville, MI

6d • Onsite

About The Position

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting. Your efforts in community outreach will strengthen Arbor’s presence and drive organizational growth.

Requirements

• High School Diploma or equivalent
• 1 – 2 years’ experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency with Microsoft 365 and basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded

Nice To Haves

• Proficiency with Fiserv DNA
• Associate or Bachelor’s degree (business, finance, or related)
• Experience with lending
• Financial products/services knowledge

Responsibilities

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types and assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters
• Engage in proactive outreach to strengthen Arbor’s community presence and support organizational growth.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Support branch operations through clerical tasks, balancing duties, and audit participation.

Benefits

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability coverage
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED