Personal Banker

Carver Federal Savings Bank•New York, NY

6h•Onsite

About The Position

The Personal Bankers are the “frontline sales force”. Their responsibilities include acquiring new clients, cross-selling, community outreach/development, and retention and portfolio management. They are required to understand, enforce, and be coached on the Bank’s sales process. This position is critical to the sales generation and customer service of the branch.

Requirements

A minimum of two years in a sales position preferred
Some type of retail experience preferred
Knowledge of various bank products, services, regulations and compliance procedures
Notary of Public preferred
Adheres to sales processes and action plans
Listens to and acts upon instructions
Demonstrates accountability
Excellent verbal communication, interpersonal and problem-solving skills
Team oriented
Microsoft Excel and Word experience preferred

Responsibilities

Execute the STARS sales process, which includes the use of Your Money Map, cross-sell, 10-day follow-up call.
Develop and execute an individual sales plan for every portfolio customer involving tactics for growing the relationship.
Responsible to achieve individual sales goals/targets, toward the achievement of branch-wide new acquisition, deposit growth, fee income, referral, and cross-sell targets.
Acquire New Clients – Demonstrate growth by acquiring new customers thru outbound calling, engaging customers, and following thru on-teller referrals.
Cross-sell additional products and services to existing customers.
Customer Outreach/Development – Schedule appointments and perform on-site visits or perform outbound telephone calls to community members/businesses to discuss financial solutions; a minimum of two visits/calls with community organizations per week.
Leverage existing customers to uncover their financial needs by reviewing the current relationships, identifying solutions, and discussing options with the customers.
Portfolio Management – Proactively work with an assigned group of customers to deepen their financial relationships by effectively cross-selling other products and services or referring to business partners.
Plan and conduct outbound telephone calls to portfolio customers and/or prospects a minimum of one hour three days per week.
Complete the account opening process ensuring appropriate ID is obtained, and signature cards completed.
Follow up with customers’ post-account opening at the following intervals: 2 days, 2 weeks, and two months.
Fulfill customer service requests to ensure customer satisfaction and retention
Identify sales opportunities by turning a service issue into a sale (especially life event changes).
Promote alternate channel delivery (Online Banking, Debit Card, ATM ) making day-to-day banking more convenient for customers.
Responsible to perform service behaviors as measured in the bank Customer Service Shopper Program, toward the achievement of maximum customer satisfaction and the highest branch ratings.
Open new financial relationships
Deepen existing financial relationships thru cross-selling
Sales referrals to internal partners (e.g. Lending Group, Investment Group)
Set appointments for account reviews
Outbound telephone calling