Personal Banker 2

City National Bank of WV•Charleston, WV

24d•Onsite

About The Position

City National Bank is seeking passionate individuals to join their team as Personal Bankers. As a leading bank, they pride themselves on providing exceptional service and are looking for talented individuals who share this commitment. The bank offers an inclusive and supportive work environment with a commitment to excellence, career growth opportunities, competitive compensation and benefits, and a strong company culture.

Requirements

High school diploma or equivalent
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution is a plus.
Previous sales experience is a plus.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Identify and assess customers' needs to recommend appropriate banking products and services.
Actively promote and sell the bank’s products and services to prospective and existing customers.
Develop and maintain customer relationships; actively seek referral resources from existing customers.
Assist customers with loan applications, recommends appropriate loan structure, gather required documents, submit package to retail loan department and closes retail loans as needed.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.