South Fulton Personal Banker

First Community Bank•South Fulton, TN

11h•Onsite

About The Position

The Personal Banker role involves greeting customers, opening new accounts, processing transactions accurately, and providing excellent customer service. This position requires maintaining knowledge of bank policies, compliance procedures, and online applications. The Personal Banker will also be responsible for managing cash drawers, ATM operations, and resolving customer issues, while actively referring and cross-selling bank products. Additionally, the role includes ensuring the security of confidential records and assisting branch management with various duties.

Requirements

Strong communication and interpersonal skills
Strong attention to detail
Self-motivator
Able to prioritize

Responsibilities

Greet all customers in a courteous and professional manner
Open all new accounts accurately and efficiently according to regulation and bank policy
Scan all new account documents in a timely manner
Maintain a balanced and neat cash drawer
Complete all deposits, withdrawals and payments accurately and efficiently while providing excellent customer service
Maintain working knowledge of CSI’s online applications
Maintain working knowledge of proper compliance procedures in the deposit area
Work night deposits and ATM deposits under dual control
Direct and refer customers to appropriate bank department for service when necessary
Complete holds to necessary customer deposits
Log all individual cash transactions over $3,000 on CTR log
Complete Currency Transaction Reporting (CTR) as necessary
Keep all work areas neat and clean
Research and resolve customer issues
Assist in solving customer problems
Refer and cross-sell products
Accurate completion of required audit logs
Adhere to all bank policies
Ensure all necessary equipment is in working order including but not limited to drive-up equipment and ATM
Oversee balancing and maintenance of the ATM
Ensure all negotiables and confidential records in the teller/CSR area are properly secured each evening
Answer branch phone calls promptly and deal with those calls accurately and in a professional manner
Attend all necessary staff training
Attend all bank sponsored activities
Attend civic activities and events
Assist customers with all online and mobile banking issues and questions
Accept yearly Safe Deposit Box payments
Ensure all bank information and systems are protected
Assist branch management and branch administrator with any other duties as assigned