Personal Banker
About The Position
The Personal Banker role involves meeting and greeting customers, opening and revising various types of accounts, assisting customers with online banking, managing deposit account relationships, and cross-selling the Bank's services and products. The position also requires researching and verifying account information, assisting with various customer service needs such as check orders and debit cards, processing collection items and disputes, and accepting and processing approved loans. Additionally, the role involves procuring necessary information for loan packages, preparing documentation for new loans and renewals, preparing payoff quotes, and preparing board reports for Senior Officers.
Requirements
- One year's banking experience, preferably as CSR or Loan Assistant.
- Understanding of responsibilities under the Bank Secrecy Act; participate in initial and periodic training.
- Interpersonal skills to represent the Bank positively with customers and other employees.
- Professional appearance, dress, and attitude.
- Ability to maintain confidentiality of Bank records and customer transactions.
- Working knowledge of Microsoft Word and Excel.
- Ability to lift 25 lbs.
Nice To Haves
- College Degree a plus
Responsibilities
- Meet and greet customers.
- Open new and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following procedures prescribed in the Bank's Customer Identification Program.
- Assist customers with online banking needs including initial set up and troubleshooting.
- Manage deposit account relationship.
- Cross-sell the Bank's services and products.
- Research and verify account information for customer inquiries, quote products and rates.
- Assist customers with check orders, debit cards, safe deposit box services, and wires.
- Process collection items.
- Assist customer with Debit Card Disputes for unauthorized charges.
- Accept loan applications.
- Process approved loans including funding, scanning, and indexing.
- Procures information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification).
- Identifies and prepares documentation for new loans and renewals.
- Prepares payoff quotes and forwards to lenders and/or client.
- Prepare board reports for Senior Officers.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
