Personal Banker - Wantage (Full-time)

Provident Bank•Wantage, NJ

3d•Onsite

About The Position

Provident Bank is seeking a Personal Banker to join their team. This role involves establishing relationships with customers and prospective customers to understand and satisfy their financial needs, providing a positive customer experience, and conducting transactions. The position is dynamic, performing both transaction and sales/service duties, with responsibilities varying based on branch needs. The Personal Banker will process financial transactions, open accounts, cross-sell, tele-consult, develop relationships through a book of business, service accounts, handle check cashing, withdrawals, deposits, and loan payments, greet customers, and perform needs-based assessments. They will also research and resolve account issues, promote products and services by referring customers to other departments, meet sales expectations (deposit, loan, revenue), generate sales and referrals, and manage/balance cash drawers. Additionally, the role involves assisting the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting. This position may be eligible for Life and Health Licensing. All employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. The role works under general supervision.

Requirements

High school diploma or GED
Minimum of 6 months of sales and service experience in a customer facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

Prior Retail banking experience
Life and Health Licenses to support investment program

Responsibilities

Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
Responsible for sales and service.
Execute expectations for a positive customer service experience.
Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
Leverages lobby management as a tool for controlling and mitigating risk.
Establishes customer identity according to guidelines and adheres to all other compliance procedures.
Assists branch management with branch operations as needed.
Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments.
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assists in training other branch employees.
Provides support to the contact center when there are high call volumes.
Handles customer inquiries by telephone.
Provides access to safe deposit boxes.