Personal Banker

Copper State Credit Union • Phoenix, AZ

4d • $19 - $22 • Onsite

About The Position

This position is a mid-level branch position focused on managing member relationships. This includes account opening, maintenance, and support, maximizing the digital experience, facilitating partner referrals, and problem resolution, while providing exceptional member service in the lobby, in the drive-thru, or by telephone. This position also assists with teller transactions, as well as some branch operations. Promoting credit union products and services and identify cross-selling opportunities. Meeting or exceeding sales goals.
As a Member Relationship Consultant I, you will:
Demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members.
Drive the growth the profitability of the member base through prospecting and acquiring new memberships, as well as retaining and deepening existing relationships.
Be a trusted consultant for members by actively cross-selling credit union products and services, making recommendations and, if appropriate, referrals to partners including consumer lending, and financial advisors.
Serve as a consumer account opening expert; provide guidance on the account set up and access, as well as education and guidance.
Act as the primary point of contact and maintain regular communication with members in your Book of Business, to proactively build the relationship, provide follow-up service and look for additional sales and service opportunities.
Develop and maintain a strong knowledge of member services including digital banking, Zelle and other payment services, credit cards, and loans.
Manage all sales, referrals, and service needs through the proper channels, leveraging resources to track and document service efforts.
Actively engage with all product and service sales initiatives.
Process wires and provide Notary service, as needed.
Complete account maintenance including adding and removing joint owners and beneficiaries, Fraud Account Transfers, card orders, address changes, automatic transfers etc.
Perform basic history and maintenance research.
Provide basic information regarding Special Account types and Business Accounts and answer general questions, identify needs and refer to the appropriate team member for account opening and maintenance.
Process cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests.
Assist with vault counting, balancing, and the ordering of cash.
Perform overrides for other team members, within your transacting authority.
Work with other team members towards the attainment branch/department/organizational goals, in addition to their personal/professional goals.
Keep all credit union member and employee related business in strictest confidence.
Maintain a thorough understanding of Credit Union Policies and performs duties in compliance with all laws and regulations which apply to position.
Execute all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).

Requirements

• Education equivalent to a four-year high school education or general education degree (GED).
• Minimum one year of financial institution experience required.
• One year of relevant experience with Copper State preferred.
• External candidates must have prior experience with consumer accounts or financial consultation, as well as relevant sales and service experience.
• Internal candidates must demonstrate proficiency with teller transactions and balancing and must consistently meet or exceed sales goals.
• Professional well-developed interpersonal skills.
• A professional image.
• Ability to follow through on commitments.
• Sound and accurate judgment.
• Willingness to make decisions in a timely manner.
• Excellent interviewing and interpersonal skills.
• Ability to listen to members’ needs and promote appropriate credit union products and services.
• Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.
• Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.
• A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.
• Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.
• Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
• Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Nice To Haves

• Some post-secondary education preferred.
• Knowledge of consumer lending and account opening and servicing preferred.

Responsibilities

• Manage member relationships, including account opening, maintenance, and support.
• Maximize the digital experience for members.
• Facilitate partner referrals.
• Resolve member issues and provide exceptional member service.
• Assist with teller transactions and branch operations.
• Promote credit union products and services and identify cross-selling opportunities.
• Meet or exceed sales goals.
• Prospect and acquire new memberships.
• Retain and deepen existing member relationships.
• Act as a trusted consultant for members, cross-selling products and services.
• Serve as a consumer account opening expert.
• Act as the primary point of contact for members in the Book of Business.
• Develop and maintain knowledge of member services including digital banking, Zelle, credit cards, and loans.
• Manage sales, referrals, and service needs through proper channels.
• Engage with product and service sales initiatives.
• Process wires and provide Notary service.
• Complete account maintenance (adding/removing joint owners, beneficiaries, fraud transfers, card orders, address changes, automatic transfers).
• Perform basic history and maintenance research.
• Provide information on Special Account types and Business Accounts.
• Process cash and non-cash transactions (payments, transfers, withdrawals, wire transfers).
• Assist with vault counting, balancing, and ordering cash.
• Perform overrides for other team members within transacting authority.
• Collaborate with team members to achieve branch/department/organizational goals.
• Maintain strict confidentiality of member and employee business.
• Maintain a thorough understanding of Credit Union Policies and comply with all laws and regulations.
• Execute job functions in compliance with BSA, OFAC, and USA Patriot Act/Customer Identification Act (CIP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED