Personal Banker - O'Fallon, IL

First Bank • O'fallon, IL

10d • $17 - $21 • Onsite

About The Position

In this Personal Banker role, you will create and deliver a positive client experience within a retail banking environment while conducting financial transactions typically associated with a bank teller position. You must have a positive attitude, be a team player, and actively listen to clients’ financial needs to refer them to the appropriate bank products, banking solutions, or representatives. Additionally, you must adapt well to a changing banking environment, handle customer service concerns, maintain the security of customer information, prioritize items of significance, and manage your assigned teller cash drawer responsibly.

Requirements

• High school diploma or GED is required.
• At least one year of relevant work experience preferred; prior banking, bank teller, or financial services experience is strongly preferred.
• Ability to process banking transactions and teller activities with high levels of accuracy.
• Knowledge of and ability to recognize and respond to the diverse needs of bank clients.
• Supports clients in using digital banking tools, online banking platforms, and self-service teller alternatives to meet financial goals.
• Ability to clearly communicate banking information, listen actively, and effectively engage with clients and team members.
• Ability to identify and prevent fraudulent activity within a banking or teller environment using sound judgment and established processes.
• Ability to manage multiple banking and teller responsibilities simultaneously, prioritizing effectively.
• Ability to resolve client, operational, or teller-related issues in a banking environment using sound judgment and established procedures.

Responsibilities

• Deliver a unique banking client experience aimed at improving financial well-being, building loyalty, and increasing share of wallet.
• Process a variety of client interactions, including teller transactions, educate clients on available banking alternatives, and identify opportunities to deepen relationships with the bank through appropriate referrals.
• Identify opportunities through meaningful conversations with clients and make appropriate referrals to bank partners, branch staff, or other banking specialists.
• Perform lobby engagement activities to connect with clients, support teller traffic flow, and position bank products and digital banking solutions to meet client needs.
• Educate clients on options for managing financial transactions using banking technology, tools, and resources.
• Apply knowledge of bank products, banking services, and teller procedures to accurately address client requests.
• Adhere to all bank policies and procedures, demonstrate sound judgment within established limits, and ensure teller operations, cash handling, and daily branch transactions are completed efficiently, securely, and accurately.
• Perform other duties as assigned within the bank or branch.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED