Personal Banker - Edison (Full-time)

Provident Bank•Edison, NJ

10d•Onsite

About The Position

Provident Bank is seeking a Personal Banker to join their team. This role involves establishing relationships with customers and prospective customers to understand and satisfy their financial needs, providing a positive customer experience, and conducting transactions. The Personal Banker position is dynamic, performing both transaction and sales/service duties, with responsibilities that may vary daily based on branch needs. The role requires meeting sales expectations, managing cash drawers, and assisting with daily branch operations. This position may be eligible for Life and Health Licensing.

Requirements

High school diploma or GED
Minimum of 6 months of sales and service experience in a customer facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

Prior Retail banking experience
Life and Health Licenses to support investment program

Responsibilities

Establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs.
Provide a positive customer experience while conducting transactions during every branch interaction.
Process a variety of financial transactions, including opening accounts, check cashing, withdrawals, deposits, and loan payments.
Cross-sell products and services, tele-consult, and develop relationships through a book of business.
Service accounts and perform customer needs-based assessments.
Research and resolve account issues and/or inquiries.
Promote organizational products and services by referring current or prospective customers to other departments.
Meet sales expectations, including deposit, loan, and revenue expectations.
Generate sales and referrals.
Manage and balance cash drawers.
Assist the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting.
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services.
Promote bank products and refer or resolve customer inquiries concerning accounts or other banking services.
Actively refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
Advance the Bank's Corporate Sales Program through consultative need’s assessments, developing new relationships, and expanding existing ones.
Manage and grow a book-of-business.
Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Help maintain cost efficiency to achieve branch goals; assure quality of customer service and adherence to sales and brand standards.
Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
Leverage lobby management as a tool for controlling and mitigating risk.
Establish customer identity according to guidelines and adhere to all other compliance procedures.
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assist in training other branch employees.
Provide support to the contact center when there are high call volumes.
Handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Perform other duties as assigned and directed by management.