Bilingual Spanish Required Personal Banker

PNC Bank•Houston, TX

1d•Onsite

About The Position

As a Personal Banker within PNC's retail organization, you will be based in Houston, TX. Spanish speaking is required. This is an in-office role at a company that fosters a supportive culture; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial well-being, and collaborates with ecosystem partners to grow customers' share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, delivers a full PNC conversation with every client interaction, and creates a differentiated customer experience. It also supports branch daily operations and manages risk by following policies and procedures and applying sound judgment. Candidates must demonstrate the knowledge, skills, and abilities needed for the role. Positions at this level typically require an associate degree or equivalent and related experience or product knowledge, usually 3+ years. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. No degree or certification is listed as required. Candidates must complete a required Spanish-speaking language assessment and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Spanish speaking proficiency; a Spanish-speaking language assessment is required.
Typically 3+ years of related experience or product knowledge.
Typically an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and position PNC solutions to increase revenue and customer loyalty.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.