Personal Banker

BOK Financial•McAlester, OK

19d•Onsite

About The Position

As a Personal Banker at BOK Financial, you play a meaningful role in both the client experience and the McAlester community. This is more than a transactional role—you’ll build relationships, earn trust, and become a go-to resource for clients navigating their financial goals. Through our 9-week Banking Navigator program, you’ll gain the tools, confidence, and support needed to succeed in a relationship-based banking environment. This opportunity is ideal for someone who enjoys connecting with people, takes pride in helping others, and wants to build a long-term career while making a local impact. In this role, you’ll deliver a highly personalized experience by building genuine relationships with clients and understanding what matters most to them. You’ll go beyond day-to-day transactions to provide thoughtful recommendations and solutions that support each client’s financial journey. As part of a community-focused branch in McAlester, you’ll work closely with your team to strengthen local relationships and contribute to the overall success of the market. This is a hands-on, people-first role where your ability to connect, problem-solve, and take ownership of the client experience will set you apart. During your first nine weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch.

Requirements

High school diploma or equivalent
Minimum of 1+ years of sales or customer service experience
Working knowledge of consumer financial products and services
Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions
Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation
Problem-solving and conflict resolution skills
Ability to follow established standards and use judgment to determine when appropriate to escalate
Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts
Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems
Ability to complete multiple tasks at a time
Excellent interpersonal skills including sales and client relations skills, both in-person and via telephone
Detail oriented, high degree of accuracy
Ability to work in a fast-paced environment & under pressure, as needed

Nice To Haves

College degree is a plus or equivalent combination of education and experience

Responsibilities

Building strong, trust-based relationships with clients in the McAlester community by understanding their needs and providing personalized support
Engaging in meaningful, consultative conversations that go beyond transactions to uncover opportunities to help clients achieve their financial goals
Partnering closely with your team to deliver a seamless, relationship-focused branch experience
Educating clients on banking products, services, and digital tools that enhance convenience and financial well-being
Taking ownership of client interactions—resolving questions and concerns with care, accuracy, and follow-through
Supporting day-to-day branch operations, including teller transactions, while identifying opportunities to deepen relationships
Continuously developing your skills through training, coaching, and hands-on experience to grow your career within BOK Financial