Personal Banker, Full time (Future Opportunities)- Estrie Region

TD•Granby, QC

3d•CA$50,600 - CA$71,400•Onsite

About The Position

As a Personal Banker, you will act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially concerning personal and business banking. You will provide sound advice with every customer interaction, contributing to an exceptional customer experience. Your role involves discovering and advising on meeting/exceeding customer needs through curious and thoughtful questions, improving customer financial confidence, and engaging in customer outreach to discuss portfolio updates and additional opportunities. You will also provide total financial reviews, ensure customer issues are resolved efficiently, and maintain a professional branch environment. Additionally, you may support frontline transactions and act as a point of escalation for colleagues.

Requirements

High School diploma and/or 1+ years relevant experience.
IFIC or CSC CFSA to be completed upon hire.

Nice To Haves

Post-Secondary or Undergraduate degree (in related field) preferred.

Responsibilities

Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures.
Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions.
Improve customer financial confidence through ongoing dialogue and by answering questions.
Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs.
Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances.
Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary.
Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the personal banker occupies.
Support the frontline with transactions, as necessary.
May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required.
Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth.
Promote and offer full suite of products, advice, services and banking capabilities.
Contribute to business objectives for Operational Excellence.
Support the timely and accurate completion of business processes and procedures.
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations.
Identify, suggest and actively participate in process improvement opportunities.
Ensure necessary due diligence to support the accuracy of all transactions / activities.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; demonstrate ability and commitment towards reaching expert level within role.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand champion for your business area/function and the bank, both internally and/or externally.