Personal Banker

PNC•Tucson, AZ

1d•Onsite

About The Position

At PNC, the Personal Banker role is a full-time position within the Tucson Region Branch Banking organization, based at the Skyline Campbell Branch in Tucson, AZ. PNC emphasizes an inclusive, collaborative, and supportive in-office culture. The role is central to acquiring and deepening the branch customer base through proactive sales and service activities. It involves managing the customer experience by identifying opportunities to improve financial well-being and collaborating with ecosystem partners to grow the customer's share of wallet. The Personal Banker is responsible for positioning PNC solutions to drive new revenue and customer loyalty.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Ability to assess and effectively manage all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Competency in Banking Products.
Competency in Digital Awareness.
Competency in Effective Communications.
Competency in Managing Multiple Priorities.
Competency in Matrix Management.
Competency in Problem Solving.
Competency in Prospecting.
Competency in Retail Lending.
Competency in Selling.
Competency in Understanding Customer Needs.
Typically requires 3+ years experience.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual fluency in both English & Spanish.
Accountability.
Banking.
Client Loyalty.
Customer Experience (CX).
Customer Service.
Identifying Opportunities.
Leveraging Technology.
Proactive Sales.

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.