PERSONAL BANKER - FRONTAGE RD.

STAR Financial Bank•Columbia City, IN

1d•Onsite

About The Position

STAR Financial Bank is an Indiana-based community bank with over 80 years of experience, known for its quality service, personalized banking solutions, and innovative technology. The bank is committed to its communities through monetary giving and employee volunteerism, partnering with organizations that improve local areas. STAR Financial Bank fosters a culture based on core values such as Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success, and Remaining Independent. The bank actively celebrates diversity and inclusivity, ensuring equal opportunities for all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or veteran status. This Personal Banker position is part of a workplace model that does not allow remote work.

Requirements

Ability to identify and recommend customer solutions.
Ability to provide superior customer service.
Strong attention to detail with accuracy in processing.
Strong organizational skills.
Strong oral and written communication skills.
Strong critical thinking and problem-solving skills.
Ability to perform required duties and to keep current on product and service offerings.
Ability to align with STAR’s Core Values and Brand Behaviors.
Proficiency in computer skills, including Windows-based systems.

Nice To Haves

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Responsibilities

Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same.
Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs.
Accept loan, credit card, and other payments.
Accurately balance and maintain cash drawer.
Provide superior customer service.
Initiate new accounts.
Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
Provide customers with account-based information and assist with other services.
Maintain and update knowledge relating to bank products, services and procedures.
Adhere to and apply all operational policies and procedures.
Complete annual compliance training.